CONSULTATION & EDUCATION
A consultation is first required for all teens to understand the concerns, to confirm the diagnosis, and to evaluate if investigations (ex. a sleep study) are required. After the consultation, education is provided and treatment options are discussed.
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These services typically take place over 1-2 appointments*. The presence of a parent and/or caregiver is suggested for these appointments.
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*Please note: During the current work-from-home circumstances, all new consultations will be arranged through the administrative staff at Dr. Ooi's other practice location, MedSleep Toronto Sleep Institute. All care is being delivered virtually.
Our services and treatment options are being updated.
Please see the most up-to-date information HERE.
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CLINIC POLICIES
PRIVACY POLICY
Privacy of your personal health information is an essential part of providing you with quality care. In compliance with legislation (The Personal Information Protection and Electronic Document Act (PIPEDA) and Health Information Act (HIA), the DECODE Insomnia Clinic is committed to collecting, using and disclosing your personal health information responsibly. The personal health information we collect from you is necessary to provide you with the appropriate care. This includes contact information, medical information, and health insurance information. Once information is collected we make all reasonable efforts to maintain information security using commonly accepted security protocols. We do not share your personal information outside our designated offices for any marketing, promotional, publicity, educational or research purposes without your consent. The DECODE Insomnia Clinic will collect and may disseminate your personal health information, including contact information, health insurance information, and relevant medical information required for the following purposes: To provide other health care professionals involved in my 'circle of care' relevant information necessary for my treatment. To provide me with copies of medical records upon request using secure communication methods (mail/fax) To provide information to me by email to an email account that I designate. To communicate with me via text or telephone to confirm appointments. To invoice for services, to process payments, or to collect unpaid accounts. To process claims for reimbursement from third party health benefit providers, insurance companies and my Provincial Health Care. To contact me regarding the need for further examination, or information. To provide other physicians relevant information needed for a second opinion or referral. To obtain relevant information for my diagnosis and treatment from other physicians involved in my care.
CANCELLATION/
NO SHOW POLICY
This policy exists to support steady progress in treatment and to ensure timely access to care for all patients. Fees will apply in the following situations: -Missed appointment -Cancellation or rescheduling request made within 2 full business days of the visit -Arriving more than 10 minutes late (patients are responsible for ensuring a reliable internet connection with audio and video in advance) -Invalid OHIP card number -Patient not present for the appointment (appointments cannot be held with a family member alone) -For consultations only: Pre-visit questionnaire not submitted at least 2 full business days before the appointment Fees are as follows: -Consultations: $100 -Follow-up appointments: $50​​​ In extenuating, unforeseen circumstances (e.g., hospitalization, serious illness, or injury), the fee may be waived once only. After one waived fee, no further exceptions will be made. Invoices must be resolved within 1 month to avoid additional fees. Group Visits: The No-Show/Cancellation Policy does not apply to group visits (including pre-consultation education sessions, post-consultation sessions on general strategies and treatment, or office hours for participants in the DECODE Sleep Program). If a group visit is missed, it is the patient’s responsibility to contact the clinic to continue care. If no contact is made, it will be assumed that the patient does not wish to continue and the file will be closed. The file may be reopened upon patient request by emailing decodeinsomnia@protonmail.com; however, if more than two years have elapsed, a new referral will be required.
ELECTRONIC COMMUNICATIONS POLICY
The clinic uses secure email (decodeinsomnia@protonmail.com) for administrative purposes only (booking, rescheduling, cancelling appointments) and, on occasion, for the sharing of educational resources. Email will not be used to communicate clinical information. The clinic uses an electronic portal and medical record (hosted by Telus Health). Appointment confirmations, appointment reminders, and electronic questionnaires will be sent out by this system and will be delivered by email and/or SMS. PARENTS OF YOUTH PATIENTS: If a parent is involved in care (for patients ages 13-16), the clinic will use the parent's email and the patient's cell phone number for these communications. Information collected from electronic questionnaires is confidential and is integrated into the patient's medical record.
VIRTUAL CARE POLICY
All appointments and educational sessions are currently held by Zoom. While precautions are taken to make virtual care visits private and secure, no video or audio tool is ever completely secure. There is an increased risk that the patient's health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, please use a private computer/device (i.e., not an employer's or third party's computer/device), a secure account, and a secure internet connection (i.e. not an open guest wifi connection).